Call Center Services

Guaranteed Higher Performance @ Vebsite’s Call Center!
Inbound or Out Bound Our Call Center Solutions…we deliver!
Support for your Company 24/7/365! Extend your Company Services and gain Customer Satisfaction!

Vebsite offers a number of outsourcing services that will help reduce your employment expenses and maximize the return on your investment. Customer Service and support is a key differentiator in a company’s success. Many companies are moving their customer service and support to outsourcing in order to eliminate employee wages, benefits, taxes, and unemployment benefits. Our services are outsourced using our resources pool of trained professionals and can offer:

	Benefits
Faster ramp up, launch, and roll out of new campaigns Experience with programs similar to yours Market testing capabilities Remote call monitoring Rapid response to market conditions Skilled, professional customer and technical support Account management expertise enhanced reporting capabilities Improved market coverage Available 24/7/365

Inbound Call Center Services. Vebsite’s strategic call center services can help you obtain your business goals with our world-class customer support services. We will take care of your customers while your take care of your business. Our services are high quality at a savings of up to 50% and include:

Scheduling sales demos
Handling loyalty programs
Answering services
Taking messages
Ramping up telesales
Locating dealers and retailers
Catalog and online sales
Sales promotion
Order taking
Order entry
Taking reservations
Making appointments
Handling requests for information
Event promotion and scheduling
Customer service
Telesales

Outbound Telemarketing Services. Vebsite’s well trained resources are will take care of your telemarketing needs through:

Appointment setting services
Merchant account services
Telemarketing lead management
Lead generation
Appointment scheduling
Debt collection services
Database selling
Decision maker contacts
Market intelligence services
Customer satisfaction
Telephone and web based business development
Research surveys and polling
Product promotion
Direct mail follow up
Seminar population
Up sell and cross sell campaigns

call_center_services

Additional Vebsite Outsourcing Services Available:

Technical Support Services

Desktop support
Operating support
Application support
Antivirus helpdesk
Back office support
Database creation and management
IT helpdesk

IT Services

Web development
Software development
Web graphics development
E-commerce development
Web promotion
Internet marketing
Offshore outsourcing
IT Consultant services
Multimedia solutions

Email Support

Order fulfillment
Query resolution
Response to inquiry or feedback
Subscription services
Product inquires
Order taking
Document and payment queries
Post sales product support
Troubleshooting for products and services
Complaint registrations
Guiding customers in collecting information
Billing information
Payment information
Profile changes

Live Chat

Web collaboration which lets our representative and customer share the same display and communicate through live chat options
Technical problem resolution
Website navigation help
Guided tours
Complaint registration
Complaint resolutions
Marketing services

Testimionial

Outsourcing Benefits Include: